1. Introduction
This Disclaimer and Privacy Policy applies to the website operated by Civitas Group. We are committed to protecting the privacy and personal information of visitors and customers in accordance with the Protection of Personal Information Act (Act No. 4 of 2013).
By accessing or using this website, you agree to the terms of this Disclaimer and Privacy Policy.
2. Company Information
Civitas Group
Benoni
1501
Gauteng
South Africa
Telephone: 083 215 9373
For privacy or information requests, please contact us via the contact details provided on this website.
3. Information We Collect
When you visit our website, we may collect certain information to provide services and improve user experience.
This may include:
- Name and surname
- Email address
- Physical address
- Telephone number
- Fax number (if provided)
- Any information voluntarily submitted through contact forms or email correspondence
Our web server may also collect technical information such as:
- IP address
- Browser type
- Date and time of visits
- Pages viewed on the website
This information is collected to help maintain the security and performance of the website and to understand general website usage.
4. How We Use Your Information
The information we collect may be used for the following purposes:
- Responding to enquiries submitted through the website
- Communicating with customers regarding products or services
- Providing marketing information about products, services, or updates
- Improving our website and services
- Internal record keeping
- Compliance with legal or regulatory requirements
We will only process personal information where lawful to do so and where it is necessary for legitimate business purposes.
5. Marketing Communications
If you provide your contact details to us, you may receive communications from IP Metals & Services regarding:
- New products or services
- Updates
- Promotions or events
You may opt out of receiving marketing communications at any time by contacting us via email or using any unsubscribe mechanism provided.
6. Cookies and Tracking Technologies
This website may use cookies and similar technologies to improve user experience and measure website performance.
Cookies may be used in connection with services such as:
- Google Analytics
- Google Ads
Cookies allow us to:
- Analyse website traffic
- Understand visitor behaviour
- Improve website functionality
- Deliver relevant advertisements
You can disable cookies through your browser settings if you prefer not to allow their use.
7. Advertising & Remarketing
This website may use remarketing services provided by Google Ads.
This means advertisements for IP Metals & Services may appear on third-party websites across the internet to users who have previously visited this site.
Third-party vendors, including Google, may use cookies to serve advertisements based on previous visits to this website.
You can manage your advertising preferences using:
- Google Ads Settings
- Network Advertising Initiative Opt-Out Tools
All data collected through these services is used in accordance with this Privacy Policy and the relevant third-party privacy policies.
8. Protection of Personal Information
We take reasonable technical and organisational measures to protect personal information from:
- Loss
- Misuse
- Unauthorised access
- Disclosure or alteration
However, while we strive to protect personal information, no method of internet transmission or electronic storage is completely secure.
9. Access to Personal Information
In accordance with the Protection of Personal Information Act, individuals have the right to request access to personal information held about them.
Upon request, we may provide visitors with access to:
- Communications directed to our website (such as email enquiries)
- Contact information held in our records
Requests can be made using the contact details listed above.
10. Correction or Deletion of Personal Information
Visitors may request that we:
- Correct inaccurate personal information
- Update outdated information
- Remove personal information where appropriate
Requests can be made via email using the contact information provided on this website.
11. Changes to This Policy
From time to time, we may update this Disclaimer and Privacy Policy to reflect changes in legal requirements or business practices.
Any updates will be posted on this page, and we encourage visitors to review this policy periodically.
12. Website Disclaimer
The information provided on this website is for general informational purposes only. While every effort is made to ensure the accuracy of the information, Civitas Group makes no warranties or representations regarding the completeness, reliability, or accuracy of any content.
Use of the website and reliance on any information is at the visitor’s own risk.
13. Contact Us
If you believe this website is not complying with its stated privacy policy or have concerns regarding how your personal information is handled, please contact us:
Telephone: 083 215 9373
Or via the contact information available on the website.